Are you passionate about helping people, solving problems, and making a difference—all from the comfort of your home? Join us as a Sales Retention Specialist, where you’ll play a vital role in retaining and re-engaging customers by addressing cancellations and resolving concerns with empathy, professionalism, and culturally sensitive communication.The RoleWhat You’ll DoPhone-Based Sales and ServiceSpend most of your day on the phone, building relationships with current and former customers.Use strong sales and customer service skills to achieve retention and win-back goals.Customer RetentionHandle inbound and outbound Spanish-language calls from customers considering cancellation.Understand the reasons for cancellation and offer personalized solutions to retain their business.Highlight the unique benefits and value of Wave Energy to prevent account closures.Win-Back CampaignsProactively call former Spanish-speaking customers to reintroduce Wave Energy services.Present competitive offers and promotions to encourage them to return.Analyze trends in customer cancellations and refine win-back strategies for better results.Customer Relationship ManagementBuild trust and rapport with customers by demonstrating empathy and a genuine commitment to resolving their concerns.Ensure every interaction is professional, positive, and customer-focused.Provide clear, accurate information about Wave Energy’s services, pricing, and policies.Performance MetricsExceed retention and win-back goals by saving accounts and reactivating former customers.Consistently meet daily and monthly quotas while maintaining high customer satisfaction ratings.Administrative DutiesLog all interactions and outcomes in the CRM system accurately and efficiently.Share valuable feedback with management about trends in customer dissatisfaction and cancellations.Collaborate with your team to improve retention and outreach strategies.Ideal ProfileWhat You Bring to the TableFluency in Spanish and English: Exceptional communication skills in both languages (spoken and written).Proven Sales and Customer Service Skills: A track record of achieving sales, retention, or customer service targets.Strong Negotiation Skills: Ability to propose solutions and close deals that satisfy customer needs while benefiting the company.Excellent Listener: A knack for understanding customer concerns and addressing them effectively.Experience Matters: Previous experience in customer service, sales retention, or a similar field.Self-Motivated and Goal-Oriented: Thrives in a fast-paced, results-driven environment.We’re looking for someone who can start as soon as possible! If you’re ready to take on a meaningful, remote role with an innovative energy company, we want to hear from you.Help Wave Energy build lasting relationships with its customers—one call at a time.What's on Offer?Work from Anywhere: Enjoy the flexibility of working from home while making a real difference.Impactful Role: Be at the heart of customer satisfaction, retention, and loyalty.Supportive Environment: Join a collaborative team that values your ideas and contributions.
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