Transform Your IT Career
Come and take advantage of our unlimited learning opportunities, full of possibilities for improvement and mutual development.
We are looking for support specialists who want to learn and grow in their careers.
* The role involves following up and providing technical assistance for Desktop/Laptop and Mobile Devices.
* Managing stock and assets is a key responsibility.
* Providing 2nd line IT support for all internal departments is crucial.
* Guidance, assistance, and follow-up on client questions, problems, or troubleshooting (hardware and software) are essential skills.
* Installing and configuring PCs and peripherals on request is a significant task.
* Maintaining and improving customer service and availability is vital.
* Developing and maintaining documentation for all ICT support-related subjects and producing reports as required is important.
* Providing onsite support during events is also necessary.
We seek candidates with:
* Advance English language skills.
* Experience in PC and/or mobile telephony support.
* Basic knowledge of Network and Server Administration.
* Hands-on experience mounting and unmounting devices.
* Good knowledge of Windows OS (Windows 10) & MS Office.
* Good knowledge of hardware (HP, DELL, Lenovo).
* Excellent customer service, interpersonal, communication, and team collaboration skills.
Our Offer:
* TCS Benefits – Brazil:
Health insurance
Dental Plan
Life insurance
Transportation vouchers
Meal/Food Voucher
Childcare assistance
Gympass
TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social, and financial assistance to associates.
Partnership with SESC
Reimbursement of Certifications
Free TCS Learning Portal – Online courses and live training
International experience opportunity
Discount Partnership with Universities and Language Schools
Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
TCS Gems – Recognition for performance
Xcelerate – Free Mentoring Career Platform
We promote an inclusive culture, always working for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles.
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