**Account Manager Role Summary**
This is an exciting opportunity to take on a challenging role as an Account Manager. As the primary point of contact for multiple assigned accounts, you will be responsible for maintaining long-term relationships with our existing and potential clients.
You will oversee the continued development of business from onboarding throughout the account's lifetime on the Digistore24 platform. Your primary objective will be to assist in revenue-generating opportunities while providing outstanding support to ensure our partners' confidence in Digistore24.
The ideal candidate will have direct response marketing knowledge, strategy implementation and negotiation skills, strong verbal and written communication, proactive and reactive problem-solving abilities, excellent customer service, time management, planning, and prioritization skills, above-average organization, and the ability to learn quickly.
Key Responsibilities:
* Help all accounts navigate the Digistore24 platform, including introducing new and existing features, addressing issues, and resolving concerns.
* Foster continued business by nurturing relationships and providing unmatched value.
* Communicate effectively with accounts through chats or video calls, ensuring their issues are addressed, and following up frequently until a resolution is met.
* Work independently to achieve account satisfaction and collaborate with team members across various departments when necessary.
* Track daily tasks and report weekly performance according to assigned KPIs.
* Continuously educate yourself on industry knowledge and platform features.
Requirements and Qualifications:
* Fluent English and Portuguese language skills; Spanish language skills are a plus.
* Strong technical and analytical skills.
* Able to work in a fast-paced environment and adapt to changing priorities.
Benefits:
We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and results-driven individual looking for a challenging role, please apply.
**About Us:**
We are a leading provider of digital solutions. Our goal is to deliver exceptional value to our partners through innovative products and services.
**What We Offer:**
We offer a competitive compensation package, including salary, benefits, and professional growth opportunities.