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Customer success ai

Joinville
Ascendion
Anunciada dia 17 abril
Descrição

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. https://ascendion.Com/


We are looking for a technical, customer facing professional with strong experience in Agentic AI to drive adoption and success of AI agent solutions across engineering teams and clients.


What we’re looking for:

* Experience in Agentic AI (must have), including multi agent systems and agentic tools
* Strong technical background in Software Engineering, DevOps, or Architecture
* 2–4 years in Customer Success / Technical Account Management or similar roles
* Solid understanding of SDLC, DevOps workflows, and AI/ML fundamentals
* Ability to translate technical concepts into practical solutions for customers
* Advanced English Level.


Note:

This is not an ML Engineer role: we are specifically looking for AI Engineers with hands on Agentic AI experience.


What you’ll do:

* Enable customers and internal teams in designing, building, and optimizing AI agents and multi agent workflows
* Act as the main point of contact for technical support, troubleshooting, and issue resolution
* Guide teams through agent design, fine-tuning, and implementation
* Collaborate with Product, Engineering, and Platform teams to improve solutions
* Support architecture discussions, demos, and training initiatives


Want to change the world? Let us know.

* Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

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