The Director of Salesforce Implementation will oversee a team of up to 15 experienced Salesforce professionals in the US and LATAM. This role is accountable for delivering projects with exceptional quality, ensuring they are scoped accurately, executed efficiently, completed on time, and aligned with client expectations and standards.
Key Responsibilities
1. Lead and mentor a cross-functional Salesforce implementation team across the US and LATAM.
2. Provide coaching, one-on-one support, growth planning, and performance management to team members.
3. Foster a culture of accountability, continuous improvement, and high-quality delivery within the team.
4. Manage staffing, capacity planning, and resource allocation across all active projects to ensure optimal results.
This director will serve as the operational leader of the implementation team, streamlining processes, reviewing project timelines and utilization, providing coaching, managing escalations, and driving customer satisfaction.