As a Technical Support Expert, you will tackle complex customer issues, oversee the global support queue and backlog, and deliver exceptional service to valued clients.
You will combine technical expertise, analytical thinking, and customer-centricity to provide high-quality solutions to critical problems.
* Analyze web applications using Chrome Developer Tools, review network requests, debug front-end issues, and identify JavaScript or API failures.
* Perform API testing and validation using tools like Postman or cURL.
* Investigate and resolve IIS and SSL diagnostics on Windows Application Servers.
Main responsibilities include delivering specialized technical solutions to escalated cases, offering proactive, personalized customer experiences, and strengthening partnerships between the Support Team and clients through technical excellence and accountability.
This role demands a solid understanding of software troubleshooting, printing workflows, and IT infrastructure, along with proficiency in general computing, internet research, and email communication.
The ideal candidate possesses at least 8+ years of customer support experience, preferably with a background in ERP/MIS systems.