IT Systems Specialist
We are seeking a skilled IT Systems Specialist to join our team. As a key member of our organization, you will be responsible for the installation, configuration, and maintenance of computer hardware, software, systems, and networks for all employees.
This role requires strong troubleshooting and diagnostic skills, with the ability to solve problems independently and communicate solutions clearly. You should have experience with endpoint management, SaaS administration, and automation tools.
You will serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
In addition, you will manage user accounts, permissions, and access controls across various platforms, including Google Workspace and Microsoft 365.
This is a unique opportunity to work in a dynamic environment where you will have the chance to deploy and integrate new productivity and collaboration tools, and assist with cloud infrastructure management, data backup, and disaster recovery planning.
We are looking for someone who is self-motivated, forward-thinking, and passionate about delivering excellent customer service.
Key Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks.
* Serve as the first point of contact for internal IT support requests.
* Manage user accounts, permissions, and access controls.
* Support the deployment and integration of new productivity and collaboration tools.
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.