- LOVE startups and always dreamed of working in tech?- WANT to build meaningful relationships and help ambitious entrepreneurs succeed?- BELIEVE you can use initiative and ownership to fast-track your career?THEN READ ON!Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their business dreams into reality.Backed by $15M in seed funding from top-tier VCs in the UK and Silicon Valley, Oneday is scaling fast. Our mission: redefine business education and become the largest entrepreneurship school in the world.Join us and help shape a world where anyone, anywhere, can build a company.🚀 WHAT IS THIS ROLE ABOUT?We are hiring an entrepreneurial Customer Success Specialist who will own the student experience end-to-end. Your mission is to wow our students, keep them deeply engaged, and ensure they achieve real outcomes through the program.You will be part relationship-builder, part problem-solver, part coach. You will collaborate closely with our admissions, mentor, and product teams — acting as the voice of the customer inside Oneday.This is NOT a routine support role. This is a high-ownership, fast-paced, startup CS role for someone who wants to grow fast.🌟 WHAT YOU’LL DO- Build strong relationships with students and mentors to ensure a world-class experience- Monitor student progress and proactively increase engagement, satisfaction, and completion- Identify blockers and help students stay motivated and on track- Run check-ins, onboarding sessions, and community touchpoints- Turn feedback into insights to improve the product and operations- Drive retention, NPS and student outcomes as your core KPIs- Contribute to building scalable CS processes as we grow🧠 WHO WE’RE LOOKING FOR- Fluent English speaker with exceptional communication skills- Entrepreneurial mindset — you take initiative, move fast, and solve problems without waiting for instructions- High empathy + relationship skills (you enjoy speaking with people daily)- Ownership mentality — you think in outcomes, not tasks- A passion for business, startups, or education is a big plusBonus if you have experience in:- Customer success, account management, community management, or support- Startup or fast-growth environments🎁 WHAT’S IN IT FOR YOU- The full startup experience — real responsibility, real impact, real growth- Competitive salary + equity- An accelerated learning journey surrounded by entrepreneurial people- A chance to help build something that changes lives at scale