Job Title:
Senior Project Coordinator
Detailed Job Description:
* Deliver projects on time, within scope, and budget by working with technology teams.
* Collaborate with customer stakeholders to ensure project scope is well understood and documented as per defined standards.
* Lead cross-functional teams to foster a productive work environment.
* Conduct regular updates to customer stakeholders through WSRs.
* Achieve high customer satisfaction.
Key Responsibilities:
1. Ensure projects meet SLAs and avoid service credits/penalties.
2. Proactively identify, evaluate, and mitigate project risks effectively.
3. Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
4. Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
5. Establish and monitor KRAs and KPIs as performance metrics for team members.
6. Support hiring the right resources for various tracks.
7. Ensure SOWs are signed and Invoices cleared on-time.
8. Work closely with individual members in project teams to ensure their contributions are visible to customers.
9. Identify opportunities and create proposals with efforts, solutioning, and financials.
Project Management Skills:
* Effective communication and stakeholder management.
* Strong problem-solving and analytical skills.
* Ability to work under pressure and manage multiple priorities.
* Results-driven and customer-focused approach.