Operational Efficiency Specialist
* We're seeking a meticulous and process-driven professional to join our team as an Operational Efficiency Specialist.
In this role, you'll be responsible for assisting with the intake, tagging, and triage of fraud-related case submissions. You will document return materials processes for traceability and evidence handling. Additionally, you'll support the creation and refinement of SOPs for fraud and marketing workflows. Your collaboration with Fraud Ops, Decision Science, and Technical teams will ensure alignment of platform inputs. You'll also participate in testing and feedback for new platform features and help draft reports to identify opportunities for automation and process improvement.
To succeed in this role, you'll need:
* A strong academic performance and attention to detail.
* Possession of a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year).
* Passionate about structured processes and operational efficiency.
* Comfortable working across tools like Jira, Confluence, and Excel.
* Curious about fraud prevention, financial crimes, and enterprise automation.
* Proactive communicator with strong English skills (written and verbal).
In return, you'll receive:
* A paid internship.
* A 30-hour work week (Monday–Friday).
* Hands-on experience with a global company.
* Mentorship, professional development, and networking.
* The opportunity to join a team that's shaping the future of payments.
We celebrate diversity and are committed to creating an inclusive environment for all employees.