Career Area: Product Support Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. IT IS YOUR TIME Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Important: Don’t forget to include a resumé in English in your profile in Workday The Opportunity Provides first line of operational support to the customer through coordination of services and is accountable for the day to day performance, product health and execution of contract deliverables. What You Will Do: - Deliver all contract obligations and performance of the agreement contract in collaboration with Caterpillar dealer network and customer - Coordinates services including overhaul and maintenance of customer equipment with Caterpillar, multiple dealers, or customer personnel. - Provides technical and commercial support - Ensure compliance relative to competition law / anti-trust regulations working with multi dealers. What Skills You Will Have: Data Gathering & Analysis:Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Service Excellence:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Relationship Management:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Required Qualifications Education and Experience:Bachelor degree and 3 years related field experience with Caterpillar engines and understanding of operations and servicing, previous experience with advanced technical management, project management experience involving customer care. Language:Must speak Advanced English and Portuguese Behavioral skills: - Ability to work effectively under pressure, high sense of urgency and ability to influence for results is essential. - Strong accountability, proactive planner and organizer. - Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations. - Demonstrated ability to communicate appropriately to ensure a team’s success - Able to communicate with various levels of management at customer and dealer level. Desired Qualifications - Deep understanding/experience of the marine industry - Good knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar’s organization - Knowledge of Caterpillar digital technologies - Knowledge of Caterpillar dealership network Additional Information This position will be allocated on site with a dealer in Barra do Açú or Campos dos Goytacazes with a remote contract for Piracicaba. Travel requirement: 15-25% Some of the offered benefits: - Medical plan - Dental plan - Medicines reimbursement - Psychological, Legal, Social and Finance Support Program - Private pension plan - Profit share - Meal assistance - Christmas basket - Transportation - Life and personal insurance - Extended maternity and paternity leave - Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA), Latin Group and Active in Sport Gympass LI Posting Dates: December 18, 2024 - December 27, 2024 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community.