At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.
Qualifications
Kubernetes, Traefik, Docker, deep understanding of Infrastructure
Excellent English – Fluency is non-negotiable
Radically customer-centric mindset – Enjoy helping people solve technical blockers
EST time zone compatibility
Late Shift / On‑Call model with a 1‑in‑3 weekend rotation
Responsibilities
Bridge the gap – Support our enterprise customers
OSS Impact – Analyze issues in our Open Source projects and work with the core Traefik team to maintain top-tier quality for millions of users
Quality First – Serve as a technical gatekeeper ensuring our software remains top-quality
Be the Advocate – Customer-centric by nature, obsessed with finding the best possible solution for the user
Why Traefik Labs? 3.4B+ Downloads – Your work supports the world’s most popular cloud-native proxy.
No Politics – We are a lean team where ideas compete on merit.
High Agency – We value "first principles" thinking and proactive problem solvers.
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