Job Overview:
The Client Success Manager will be responsible for managing relationships with agency clients, focusing on chiropractic, dental, and medspa clinics. This role combines client communication, data-driven performance management, and coordination with internal teams.
Key Responsibilities:
* Serve as the primary point of contact for each clinic client, communicating daily via calls, emails, and texts.
* Provide clear updates on campaign performance, next steps, and upcoming improvements.
* Build trust through responsiveness, proactivity, and transparency.
Client Onboarding Process:
* Lead new clients through setup, ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and what strong performance looks like.
Monitoring & Troubleshooting Campaigns:
* Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
* Identify drops or issues early and diagnose potential causes.
* Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging.
Requirements & Qualifications:
* Previous experience in sales or lead generation.
* Strong communication and organizational skills.
* Ability to interpret data and turn insights into clear actions.
* A proactive, solution-oriented mindset.
* Comfort working with multiple clients and priorities in a fast-paced environment.
* A team player who collaborates well across departments.
Customer Relationship Manager Position