Key ResponsibilitiesProvide L1/L2 support for enterprise applications.Log, monitor, and document tickets/incidents using ITSM tools.Investigate root causes and coordinate issue resolution with Operations and Development teams .Maintain compliance with SLAs and ensure consistent service quality.Support and troubleshoot IIS-hosted .NET / C# / SQL applications and RESTful services .Collaborate effectively in an international environment using multiple communication channels.Required Skills & KnowledgeWindows Server and MS SQL Server fundamentals.Familiarity with ITIL, SDLC, and product lifecycle methodologies .Strong communication and interpersonal skills.Ability to collaborate across technical and business teams .Good understanding of enterprise application support (up to 2 years' experience).Preferred: IIS, ASP.NET, Message Queues, exposure to European clients.Advanced Eng levelPreferred QualificationsExperience troubleshooting .NET web applications .Prior work with European customers .Exposure to IIS environments .