About Us
We are a leading hotel chain dedicated to providing exceptional guest experiences. Our team is passionate about delivering world-class service and creating memorable moments for our guests.
Job Description
We are seeking a highly motivated Reservation Sales Agent to join our sales team. As a key member of our team, you will be responsible for capturing reservations via inbound and outbound phone calls, emails, and online web chats in a positive and professional sales office environment.
This role requires excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer service. You will possess the skills to sell reservations effectively, manage sales leads, and maintain accurate records.
* Sell future reservations to guests
* Promptly follow up with guest inquiry leads for second chance bookings
* Answer telephone calls and emails in a prescribed and professional manner
* Maintain potential and current guest profile information
* Assist customers with questions regarding their existing reservations
* Provide concierge services with general knowledge of the property and surrounding area
You will work closely with our team to ensure seamless execution of daily operations and exceed customer expectations. If you are a motivated individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Requirements
To be successful in this role, you must possess:
* A minimum of two years related experience and/or training in reservation or hospitality industry
* Exceptional verbal and written communication skills
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
* Thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc)
Benefits
We offer a competitive benefits package, including:
* Medical, dental, and vision insurance
* Generous paid time off
* Bonus incentive programs
* 401(k) with matching funds
* Hotel provided life insurance
In addition, we offer flexible hours, a team working environment, growth opportunities, and hotel discounts through Historic Hotels of America.
What We Offer
As a member of our team, you can expect:
* A dynamic work environment with opportunities for growth and development
* A collaborative and supportive team culture
* A comprehensive benefits package
* Ongoing training and support to ensure your success
We are committed to creating a workplace that is inclusive, respectful, and welcoming to all employees. If you share our passion for delivering exceptional service and have the skills and qualifications outlined above, please submit your application today.