Key Account Manager Position
This role is ideal for someone who excels in client communication, data analysis, and problem-solving. As a Key Account Manager, you will be responsible for owning relationships with agency clients, ensuring their campaigns drive real results, and keeping them informed, confident, and happy.
1. Daily Client Communication:
* Be the main point of contact for each clinic client.
* Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask.
* Provide clear updates on campaign performance, next steps, and upcoming improvements.
* Build trust through responsiveness, proactivity, and transparency.
2. Client Onboarding:
* Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and what strong performance looks like.
* Ensure a smooth and confident start to each new client relationship.
3. Monitor & Troubleshoot Campaigns:
* Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
* Identify drops or issues early (e.g., “show rate dropped 20% this week”) and diagnose potential causes.
* Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging.
4. Coordinate with Delivery Teams:
* Communicate findings and improvement plans to the right team members (media buyers, appointment setters, etc.).
* Ensure changes are executed effectively and followed through.
* Bridge the gap between performance data and hands-on execution.