IT Support Specialist (2-3 months, Remote - Latin America)
FullStack, an IT talent network, is offering a remote, 2-3 month IT Support Specialist position focused on supporting U.S. clients.
Responsibilities
You will integrate directly into our client's team and work alongside their existing designers and engineers on a daily basis.
Support identity and authentication workflows, device configuration, end‑user troubleshooting, and onboarding/offboarding processes.
Document processes, asset data, and technical resolutions with precision.
Escalate complex cases when necessary.
Qualifications
3+ years of professional IT support in a corporate or managed services environment.
Advanced English proficiency.
Successful completion of a four-year college degree.
Hands‑on experience with Microsoft Intune, endpoint configuration, device compliance, and Windows 10/11 management.
Experience with Entra ID (Azure AD) authentication workflows.
Hands‑on experience with Citrix VDI (Workspace, Virtual Apps and Desktops).
Experience with Microsoft 365 apps: Outlook, Teams, SharePoint, OneDrive.
Solid understanding of networking fundamentals (DNS, VPN, IP configuration).
Skill in troubleshooting hardware and software in fast‑paced end‑user environments.
Proficiency with ITSM tools such as Jira Service Management.
Strong documentation, problem‑solving, and ownership skills.
Positive mindset, can‑do attitude, and attention to detail.
Ability to work 40 hours per week.
Benefits
Competitive pay.
100% remote work.
Opportunity to work with leading startups and Fortune 500 companies.
Continuing education opportunities.
Career growth potential.
Diversity & Inclusion
FullStack is committed to fostering a diverse, inclusive, and accessible environment where IT professionals can find opportunities that match their skills. We welcome individuals of all races, religions, genders, sexual orientations, national origins, abilities, and experiences. Our focus is on connecting talent with projects based on qualifications, ensuring a fair and transparent process that values diverse perspectives and global collaboration.
Referrals increase your chances of interviewing at FullStack by 2x.
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