Metrobi provides local courier services in the U.S. We seek a Delivery Operations Specialist to oversee ongoing deliveries and assist drivers and shippers.
This role involves monitoring deliveries, providing customer support via phone and live chat, and resolving issues efficiently.
Key responsibilities include:
* Monitoring deliveries and addressing any concerns
* Assisting delivery drivers and shippers via phone and live chat
* Providing timely customer support and resolving issues effectively
Requirements for this position are:
* Strong English proficiency
* Able to work based on Eastern US time zone (EDT)
* Experience in logistics, operations, call center, or customer support
We value teamwork and adaptability. Our ideal candidate is detail-oriented, communicative, and proactive.