Are you a problem-solving enthusiast with a passion for technology and complex problemresolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and CustomerPortal solutions, is seeking a Technical Support Specialist to join our growing team!About Magentrix: What we’re all about: Collaboration. We aim to improve collaboration. Intoday’s world, the need for collaboration has become ever more important and the need for tools tohelp make it easier only continues to grow.Position Overview: We're looking for an exceptional Technical Support Specialist who can thinkoutside the box and deliver outstanding customer support. This role combines solution engineeringexpertise with creative problem-solving to ensure our customers get the most out of their Magentrixexperience.What You'll Do:Provide expert-level technical support for Magentrix software, troubleshooting issues andisolating root causesThink quickly and critically to diagnose, investigate, and resolve complex technicalproblems eƯicientlyGuide customers in navigating the platform and its various modules to ensure optimal useand eƯiciencyApply solution engineering principles to design and recommend tailored configurations,integrations, and optimizations that meet customer needsGo above and beyond to deliver the 'Magentrix Magic Experience' by providing outstandingcustomer service at every interactionWork closely with internal teams to escalate and resolve complex technical issues, sharinginnovative ideas to enhance support processesMaintain and update Knowledge Base articles to improve self-service resources for clientsProvide regular status updates to management, clients, and all relevant stakeholdersAnalyze customer needs and platform usage to provide strategic recommendations forimproved performance, functionality, and eƯiciencyRequired Qualifications5+ years of experience in Customer Support/Technical Support rolesBachelor's degree in Computer Science, Information Technology, or equivalentFluent in English (spoken and written)Strong problem-solving skills with deep investigative and analytical abilitiesExcellent technical writing skills with experience creating clear, concise documentation andknowledge base articlesAbility to work independently and think outside the box to solve technical challengesAbility to work Eastern Time Zone hours (8 AM to 8 PM ET)Current residence in BrazilExperience in customer-facing roles with demonstrated communication excellenceBonus Skills:Technical knowledge of CSS, JavaScript, JSON, C#, .NET, and HTMLPrevious experience with CRM systems (Salesforce, Microsoft Dynamics, or HubSpot)Salesforce AdministrationExperience with SAML-based SSO and identity management solutionsCustomer Success experienceWhat Sets You Apart:You're a fast thinker who thrives in dynamic environmentsYou have a knack for thinking outside the boxYou're naturally curious and enjoy deep investigationYou can work independently while maintaining strong team collaborationWhy Join Us:Join a growing, innovative companyDevelop your skills with a supportive teamCareer advancement opportunities and professional growth pathsMake a real impact on customer successRemote work flexibilityReady to take your career to the next level? Apply now and join our dynamic team at Magentrix!