Job Summary
We are seeking a skilled IT Support Technician to join our team. As the main point of contact for incident resolution and service requests, you will provide Level 1 and Level 2 support to internal customers.
The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:
* Provide technical support to employees across various departments
* Troubleshoot hardware and software issues in a timely and efficient manner
* Collaborate with teams to resolve complex problems and improve overall IT operations
* Develop and maintain documentation for technical processes and procedures
Benefits:
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance