Job Role:
Cultivate Client Success as a Key Account Manager.
Job Title: Customer Success Manager
Overview:
Achieve exceptional client satisfaction by leveraging technical expertise and strategic business acumen to foster strong relationships, identify growth opportunities, and ensure seamless onboarding, training, and adoption.
* Serve as the primary point of contact for assigned clients, guaranteeing a smooth transition, comprehensive knowledge transfer, and effective utilization of our solution.
* Lead discovery meetings with key stakeholders from clients and partners to position our system as a core component and focus on maximizing its value.
* Develop and maintain robust relationships with key stakeholders to drive engagement and long-term success.
* Identify upsell and expansion opportunities by aligning our product capabilities with client needs.
* Analyze client usage data to proactively address risks and develop retention strategies.
* Conduct regular business reviews and proactively address issues to drive client satisfaction and retention.
Requirements:
* 2-4 years of proven experience as a Key Account Manager or Technical Account Manager in a software company.
* Excellent verbal and written communication skills with strong client-facing abilities.
* Experience in identifying upsell/cross-sell opportunities and working closely with Sales teams.
* Hands-on experience with onboarding and implementation processes of CRM systems.
* A proactive approach with strong problem-solving skills and the ability to work under pressure.
About Us:
* We offer a dynamic and innovative work environment in a fast-growing SaaS startup.
* The opportunity to collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
* A flexible work environment that allows for a healthy work-life balance.