Position Title: REMOTE QUALITY ASSURANCE MANAGERSalary: $100,000 - $110,000Travel RequiredPay Grade: 15Other Forms of Compensation: BonusESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, emailMyReferral@compass-usa.com.Job SummaryThe Quality Assurance Manager is responsible for overseeing and maintaining quality systems for janitorial operations within GMP-regulated environments. This role ensures compliance with ISO standards, drives continuous improvement, and leads a team committed to delivering high-quality sanitation services in highly regulated spaces.Remote with travelKey ResponsibilitiesEducation & CertificationsBachelor’s degree in Quality Management, Industrial Engineering, Life Sciences, or related fieldISO 9001 Lead Auditor certification (preferred)GMP training certification (required)Six Sigma or Lean certification (a plus)Minimum 5 years of QA experience in GMP-regulated environments (pharmaceutical, biotech, or medical device sectors)Proven experience managing janitorial or sanitation services in cleanroom or controlled environmentsDemonstrated success implementing and maintaining ISO 9001 or ISO 14001 systemsExperience conducting internal audits and managing CAPAs (Corrective and Preventive Actions)Technical SkillsDeep understanding of GMP, ISO 9001, and ISO 14001 standardsFamiliarity with cleaning validation protocols and environmental monitoringProficiency in writing SOPs, work instructions, and QA documentationCompetence in using digital QA tools (e.g., audit software, document control systems)Core ResponsibilitiesDevelop and maintain QA systems aligned with ISO and GMP requirementsConduct routine audits of janitorial processes, documentation, and complianceLead investigations into deviations, non-conformances, and customer complaintsOversee training programs for janitorial staff on GMP and ISO proceduresCollaborate with operations to ensure cleaning protocols meet regulatory expectationsPrepare for and support external audits (FDA, ISO certifying bodies, client inspections)People Management & LeadershipProven ability to lead, coach, and develop teams of janitorial staff and QA personnelExperience managing performance, conducting evaluations, and fostering accountabilitySkilled in conflict resolution, team motivation, and building a culture of compliance and continuous improvementAbility to tailor communication and training to diverse teams across shifts and facilitiesComfortable managing union and non-union environments (if applicable)Soft SkillsStrong attention to detail and analytical thinkingExcellent communication and documentation skillsAbility to lead cross-functional teams and drive a culture of qualityProactive problem-solving and contingency planning mindsetComfortable working in fast-paced, highly regulated environmentsPerformance MetricsAudit pass rates and closure timelines for CAPAsCompliance with cleaning validation and documentation standardsStaff training completion and effectivenessClient satisfaction and complaint resolution ratesApply to ESFM Services today!ESFM is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Eurest Services maintains a drug-free workplace.Associates at ESFM are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, please click for paid time off benefits information.Req ID:1468021ESFMBrandy Wilson
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