About the Role
We are seeking a highly motivated and ambitious Account Manager to join our team. As the main point of contact for clients, you will be responsible for building and maintaining strong, positive client relationships through clear communication and reliable service.
Key Responsibilities:
* Client Collaboration and Project Oversight: Work with clients to understand their marketing goals, translate those goals into clear, actionable tasks, and review final deliverables before submission to ensure they align with client expectations and goals.
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
Main Objectives:
* Foster long-term client relationships by establishing trust through clear communication, consistent follow-up, and preparation.
* Develop and implement effective strategies to drive client satisfaction and loyalty.
Required Skills and Qualifications:
* Strong verbal and written communication skills, with the ability to clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Excellent time management and organization skills, with the ability to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Emotional intelligence and conflict resolution skills, with the ability to navigate complex client personalities and situations while maintaining a professional demeanor.
Reporting Relationship:
This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs):
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.