NetCracker Technology is looking to hire a Senior Business Analyst with strong knowledge of Telecom OSS domain for Service Order Management Services. You will take a lead customer-facing role within the Project Delivery Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project.
Principal Duties and Responsibilities
Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents for B2C Services provisioning OSS Solution
Lead requirements/design deliverables review and signoff process with customer
Analyze customer’s business processes and network topology
Prepare gap analyses, citing differences in customer requirements and product functionality
Perform product demonstrations as necessary to introduce the customer to the product
Develop and support a collaborative relationship with the technical team and end users from the customer side
Participate frequently in on-site visits required by the implementation/support plan for varying periods of time
Work closely with delivery team to ensure functional and non-functional completeness of the solution
Decompose business requirements into set of use-cases and functional requirements
Review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approaches
Assist with UAT process to improve user’s experience
Experience and Requirements
5+ years of sufficient technical knowledge to understand high-level architecture and technical requirements around OSS solutions.
Strong customer communications skills
Strong and solid background of telecom technologies – IP Core services, network backbone, Access network
Strong business analysis background, preferably in an internet/software development company.
Strong and solid background in Service Catalog and Order Management
Organizational skills, able to work simultaneously on a number of assignments when required.
Knowledge of business analysis principles and methodologies.
Proven ability to work cross functionally to drive the accurate capture of requirement, resolving and closing down issues and information shortfalls as and when they appear.
Experience of working with Agile methodology
Ability to collaborate and solve challenges.
Proven experience of successfully working within transformation projects, or projects with an environment B2B product
Availability to work in hybrid mode from office
Education
Bachelor’s degree in Computer Science or a related field
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