Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high‑resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future‑ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
Your Role And Responsibilities
As a SW Premium Support Professional for IBM DB2 LUW and PostgreSQL, you will be part of a team that provides technical support to dedicated IBM clients assisting on problem determination, corrective actions and recommendation, collaborating with the customer as well as other IBM teams globally to drive problems to a solution, improving Database availability, mitigating issues and aggregating resilience to the environment.
You will be responsible for recommending and implementing new improvements to the environment reviewing procedures and processes to improve reliability, uptime, and serviceability. You should exhibit strong problem‑solving skills, a desire to face new and unique challenges each day, and strong communication skills.
Preferred Education
* Master's Degree
Required Technical And Professional Expertise
* Bachelor's degree in computer science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
* Excellent English communication skills (verbal and written).
* Acting in a respectful and professional manner to represent IBM to its high‑profile clients.
* Working in high pressure, dynamic situations with a large degree of autonomy.
* PostgreSQL & IBM DB2 LUW experience in administration and support for products: PostgreSQL & IBM DB2 LUW
Preferred Technical And Professional Experience
* Client facing technical support professional experience.
* Experiences working with a global team.
Database Fundamentals
* Relational database theory (normalization, ACID, isolation levels)
* SQL (advanced joins, subqueries, CTEs, window functions)
* Transaction management and locking concepts
* Indexing strategies and query optimization
* Capacity planning and growth forecasting
* Database maintenance
* Database upgrade
* Backup, Recovery & HA
* Backup/restore strategies (full, incremental, point‑in‑time)
* Disaster recovery concepts (RPO/RTO)
* Replication
* Failover testing and documentation
* Troubleshooting and debug
* Experience in database troubleshooting
* Lock and deadlock analysis
* Corruption and object inconsistency
#J-18808-Ljbffr