Job Opportunity for a Key Stakeholder Resolution Professional
Key Responsibilities
* Ownership and accountability for driving progress and resolution of critical customer issues.
* Lead the development and implementation of streamlined escalation processes to achieve timely resolutions.
* Maintain and improve global consistency across portfolio and customers through procedure optimization.
* Collaborate with cross-functional teams to engage and lead in the creation and execution of action plans addressing critical situations.
* Effectively influence and assign tasks and responsibilities to successfully achieve key objectives related to critical accounts and issues.
Requirements and Skills
* Strong leadership and management skills, with the ability to form and lead virtual teams.
* Excellent communication and interpersonal skills, with the capacity to handle direct customer and technical audiences.
* Ability to drive clear intake, scope, priority, exit criteria, and end-to-end process to achieve streamlined escalation resolution.
* Experience with process improvement and procedure optimization.
* Knowledge of Palo Alto Networks solutions and products is an asset.
Benefits
This role offers opportunities for professional growth and development in a dynamic environment. You will have the chance to make a significant impact on our customers' experience and contribute to the company's success.