Are you a highly empathetic fluently English‑speaking professional with prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care? We are seeking a dedicated Medical Intake Specialist to serve as the critical first point of contact for prospective families. Your exceptional communication skills and background in ABA will ensure a supportive and smooth entry into care.
The ideal candidate must be detail‑oriented, comfortable managing a high volume of calls and data entry in Salesforce, and possess sensitivity to empathize with families seeking critical Autism services.
Apply here : Core Requirements & Qualifications
Industry Expertise : Must have prior Applied Behavioral Analysis (ABA) therapy experience for Autism care.
Communication : High English fluency is mandatory along with strong phone presence and excellent communication skills.
Experience : 2 years of experience in patient intake customer service or healthcare operations.
Tech Skills : Familiarity with Salesforce or similar CRM systems.
Preferred : Bilingual (English / Spanish) strongly preferred.
General : Bachelor's degree or equivalent work experience preferred. Detail‑oriented with excellent organizational skills.
Key Responsibilities
1. Outreach & Initial Screening
Make prompt outreach calls to prospective families immediately following their online inquiry.
Conduct comprehensive intake screenings to collect missing information and determine initial eligibility for services.
Provide empathetic support serving as a trusted guide from the first family touchpoint.
2. Lead Management & Documentation
Accurately record and manage all intake data in Salesforce ensuring meticulous record‑keeping.
Convert qualified leads into opportunities for the next stage and hand off to the appropriate teams for benefits verification and authorization.
Manage lead lifecycle by appropriately closing out or disqualifying applications when necessary.
3. Conversion & Follow‑Up
Proactively re‑engage families who have stopped communication to ensure a strong client conversion rate.
Provide necessary support for after‑hours and weekend intake coverage to maximize client capture rate.
4. Collaboration & Quality Assurance
Work closely with managers to strictly follow Standard Operating Procedures (SOPs) and Quality Assurance (QA) expectations.
Collaborate effectively with cross‑functional teams (Clinical and Revenue Cycle Management) to ensure a smooth transition from intake to active care.
If you meet these specific requirements and are ready for a rewarding career connecting families to care please apply today!
Employment Type : Full Time
Experience : years
Vacancy : 1
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