Remote IT system support specialists in Brazil provide exceptional customer service and resolve complex technical issues. To succeed, one must be process-oriented, efficient, and able to work independently or as part of a team.
The ideal candidate will possess knowledge of various technologies and adapt quickly to new challenges. They should be highly motivated, self-reliant, and committed to continuous improvement.
Key Responsibilities:
1. Analyze technical problems and develop effective solutions
2. Troubleshoot system, application, and hardware issues to minimize downtime
3. Ensure timely updates on ticket progress and communicate effectively with customers
4. Collaborate remotely with customers to resolve issues efficiently
5. Leverage internal IT resources to find and implement solutions to known issues
6. Conduct thorough research and utilize external information to resolve complex issues when necessary
7. Maintain accurate records of ticket status and fixes in the tracking system
8. Escalate issues promptly to relevant stakeholders as needed
Required Skills and Qualifications:
* Bachelor's Degree in Information Systems or equivalent experience required
* Proven track record of delivering IT solutions within corporate environments
* Experience working in mixed Mac and Windows environments
* Desired: Experience in Advertising and/or Marketing industries, centrally managed computer systems, and A/V environment support