Technical Support Specialist Position
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team and deliver exceptional customer service for industry-leading software products.
The ideal candidate will possess excellent English verbal and written skills, basic to intermediate SQL knowledge, and proficiency in using Microsoft Office Suite.
* Deliver Level 3 technical support for software products
* Triage reported customer incidents
* Work with technical issues and provide direct client feedback
* Contribute to customer retention through effective issue resolution
Required Skills and Qualifications:
* Excellent English communication skills
* 3-5 years of Level 3 technical support experience
* Basic to intermediate SQL skills
* Proficiency in using Microsoft Office Suite
Key Benefits:
* Opportunity to work with leading software products
* Chance to develop technical expertise
* Collaborative team environment
Other Opportunities:
* Professional growth and development
* Opportunities for career advancement
* Positive working atmosphere