Job Title: Operational Specialist
About Metrobi Courier Services
We are a startup revolutionizing local delivery experiences in major US metro areas.
About the role:
Main Responsibilities
* Monitor ongoing deliveries and assist drivers via phone and live chat to ensure timely and efficient service delivery.
Key Qualifications
* Excellent English language skills with strong communication abilities.
* Able to work based on Eastern US time (EDT) for seamless coordination.
* Previous experience in logistics, call centers, or customer support is highly valued.
Further Requirements
* Candidates must be detail-oriented and proactive in resolving issues promptly.
* Strong problem-solving skills and ability to multitask efficiently.
* A team player who can collaborate effectively with colleagues.