Job OverviewWe're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.ResponsibilitiesHandle escalations from Level 2 engineers.Perform advanced Azure tasks: resource setup, policies, security, scripting, automation.Support enterprise networking: firewalls, routing, VPNs, VoIP optimization.Mentor Level 1-2 engineers, ensuring best practices.Document escalations, infra changes, and project work.Contribute to migrations and enterprise initiatives.Requirements5+ years as a senior IT engineer / Level 3 in MSP or enterprise.Strong Azure expertise (resources, policies, automation).Advanced networking (firewalls, routing, VoIP troubleshooting).Active Directory, Windows Server, Microsoft 365.Excellent English for client-facing support.Bonus: Mac support, ConnectWise/Datto familiarity.BenefitsWeekdays: Noon-8pm CSTOne weekend day: 8am-5pm CSTDays off: One weekday + one weekend day (2 total)Device providedWe are an equal opportunities employer and welcome applications from all qualified candidates.
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