Www.hcltech.comAbout the RoleWe are looking for a highly motivated Customer Onboarding Analyst to oversee and support Customer Onboarding or OR Gating processes within a complex IT environment. The ideal candidate will bring strong back-office support experience, excellent coordination skills, and a proactive, ownership-driven mindset.In this role, you will collaborate closely with cross-functional teams and stakeholders to ensure timely delivery, process efficiency, and operational excellence.Your Role and ResponsibilitiesSupport day-to-day operations in SAP ATLAS and manage activities with minimal supervisionCoordinate with multiple internal and external stakeholders to ensure onboarding and gating requirements are met on timeIdentify potential risks in processes or data and proactively implement mitigation strategiesAnalyze complex datasets and make data-driven decisions to optimize workflowsPrepare and share regular status reports, dashboards, and communicationsMaintain and manage tickets using tools such as JIRA, ServiceNow, or similar platformsTake ownership of assigned responsibilities with strong attention to detail and problem-solving skillsContribute to process improvements, documentation, and operational best practicesRequiriments and Qualifications: Experience in Customer Support, preferably within an IT organizationAdvances EnglishExperience supporting large-scale, complex projectsStrong analytical and logical thinking skills for issue troubleshootingExcellent communication and stakeholder management skills across technical and non-technical teamsFamiliarity with ticketing tools like JIRA or ServiceNowProficiency in MS Office (Excel, PowerPoint, Word)Ability to prioritize tasks in a fast-paced, high-volume environmentOwnership mindset with a proactive approach to continuous improvementWillingness to learn complex systems and collaborate across teamsNice to have:Familiar with SAP tools. Please submit resumpé in English