Technical Service Analyst Job
About the Role
We are seeking a highly skilled Technical Service Analyst to join our team. As a Business Technical Service Analyst, you will be responsible for establishing positive relationships with clients, understanding their business needs, and providing technical support.
Your primary focus will be on converting client business requirements into detailed technical specifications, presenting them internally and externally, and securing requirement sign-off.
You will also participate in evaluating client business requirements, effort estimation, and guiding clients to utilize standard solutions while maximizing revenue.
Responsibilities
* Establish and maintain long-term relationships with clients
* Evaluate client business requirements and estimate efforts
* Guide clients to utilize standard solutions
* Convert client business requirements into detailed technical specifications
* Present technical specifications internally and externally
* Secure requirement sign-off
Requirements
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English level for speaking, listening, and writing
Benefits
We offer a people-centered environment, flexibility to work from home, contact with teams from different countries, and an attractive policy of salary and benefits.
What We Offer
* Flexible working arrangements
* A supportive and inclusive work environment
* Ongoing training and development opportunities
* A competitive salary and benefits package