Eos Linux Server Manager (Inglês Avançado) - The ideal candidate has deep understanding of Cloud operations, being able to give L3 support, acting in a big team, dedicated to help clients. We need someone able to solve critical and high-impact issues independently. A customer first mindset is a must. - Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer. (Level 3 support) - Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system - Drive initiatives to standardize and simplify server operations. - Continuous improvement methodologies: root cause analysis for Service requests failures/outages, performance issues - Analyze root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps. - Coordinate and orchestrate the work between the various teams, collaborating with other units within and outside Enterprise Cloud Service units. - Process improvement initiatives for daily operational activities - Streamline standard operating procedures by focusing on automation enhancements. - Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer. SKILLS AND COMPETENCIES - Technically skilled in providing expert support for all Linux OS/Windows and Infra customer issues (Expert Linux Administrator). - Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres. - Pacemaker administration knowledge. - Practical experience with OS operation, upgrades and security patching - Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls - Experience with network services like DNS and LDAP and proxies - Good understanding of IT security, OS hardening - Experience in script programming (Shell, Perl, Python, Go) and with server automation tools (Ansible, CHEF) - Experience with server operations in large environments and in public clouds. - Experience in Problem Management, Root cause analysis methodologies EDUCATION AND QUALIFICATIONS - 8 years of related professional experience - Bachelors degree or higher (Computer Science, Engineering, Information Technologies Management) - Good analytical and solution-oriented thinking - Very good communication - Experience of safeguarding customer relationship and strong customer service focus - Fluency in English We are digital changemakers here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed.