Hogarth - The Global Content Experience Company
Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands, including Coca-Cola, Ford, Rolex, Nestlé, Mondelez, and Dyson. With extensive experience across various sectors, Hogarth delivers relevant, engaging, and measurable content across all channels and media—both established and emerging. Our global team of over 7,500 craft and technology experts combines creativity, production, and innovation to help clients navigate today’s dynamic content landscape.
WPP is the creative transformation company, leveraging the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means joining a global network of over 100,000 talented individuals dedicated to extraordinary work across more than 100 countries, with headquarters in New York, London, and Singapore.
WPP leads in marketing services, with capabilities in AI, data, technology, and creative talent. Our clients include many Fortune Global 500 companies. We are committed to a culture of creativity, belonging, and continuous learning, providing exciting career growth opportunities.
We believe the best work happens when we collaborate in person, fostering creativity and connection. Our hybrid model involves teams working in the office around four days a week. Please discuss any accommodations or flexibility needs with the hiring team during the interview process.
The Role
We seek a people-centric leader with a strong background in language services to manage and support a distributed team delivering high-quality transcreation projects. You will serve as a mentor and escalation point, ensuring team productivity, morale, and adherence to workflows. Your leadership will be vital in aligning operations with client expectations and meeting KPIs. You will work closely with cross-functional teams and clients to monitor performance, identify improvements, and support professional development, balancing team management with operational oversight to ensure efficiency, quality, and client satisfaction.
Responsibilities
* Mentor and support your team, managing workload and resources to maintain productivity and morale.
* Ensure adherence to language workflows and processes to meet quality and consistency standards.
* Build strong client relationships as a Languages and Localisation SME, guiding them through workflows and meeting SLAs and KPIs.
* Conduct strategic reviews, presentations, and reporting to ensure objectives are met and workload is visible for planning.
* Assist in cost estimation, budgeting, forecasting, and financial reporting; identify new revenue opportunities.
* Coach and develop your team, supporting their Personal Development Plans, performance management, and training needs.
* Promote team utilization and cross-training opportunities.
* Collaborate effectively with Talent Management, Quality Management, Client Services, and Production teams within Hogarth.
* Understand Hogarth’s business model, services, and technologies; identify workflow improvements to maximize efficiency and profitability.
* Support recruitment and interview processes as needed.
Reporting Lines and Key Stakeholders
* This role reports to the Director of Language Services.
* Collaborate with other Language Services team members in London, working with global accounts and teams in Mexico, Argentina, and Canada.
Requirements
* 6+ years of hands-on experience in language services (Translation, Transcreation, Cultural Insight, Linguistic AI).
* 2+ years of team management experience, both locally and virtually.
* Financial skills including P&L, estimating, budgeting, forecasting.
* Experience with TMS and CAT tools.
* Proven end-to-end language project management skills.
* Exceptional communication skills for internal and external stakeholders.
* Strong organizational, prioritization, and problem-solving skills; ability to work under pressure.
* Client management skills and a strong professional network.
* Ability to follow established processes and challenge the status quo.
* Fluent in English (oral and written) plus additional languages.
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Inclusion and Impact
WPP is an equal opportunity employer, fostering a culture of respect and opportunity for all. We process personal data in accordance with GDPR, and by submitting your application, you agree to our Privacy Statement, which explains how your data will be used and your rights regarding it.
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