Job Title: Operations Manager BPS Brazil
Operations Manager BPS Brazil
The role of an Operations Manager is crucial in driving continuous improvement initiatives across the organization to enhance efficiency, reduce costs, and improve service quality.
* Timely and meaningful reporting to senior management.
* Develop and implement strategies to ensure account profitability.
* Manage client interactions and resolve escalations efficiently.
Key Skills:
* Strong knowledge of operations and service delivery models.
* Proficiency in process mapping tools and data analysis (Excel, Power BI).
* Excellent communication and stakeholder management skills.
Qualifications:
* Bachelor's degree in Business, Engineering, or related field.
* 3-5 years of experience in process improvement within a similar organization.