Anunciada dia 13 dezembro
Descrição
Service Desk Professional
We are seeking a skilled professional to deliver exceptional technical support to clients. As a key member of our team, you will ensure smooth and efficient operation of IT environments.
* Tech Support: Provide first- and second-line support via email and remote tools. Diagnose and resolve issues involving business applications. Log, track, and manage incidents and service requests across various platforms.
* Customer Interaction: Deliver a professional, customer-focused experience during all interactions. Translate technical issues into clear language. Escalate unresolved issues appropriately and ensure timely follow-up.
* Service Management: Adhere to best practices for incident, problem, and change management. Monitor and meet requirements for client requests. Identify opportunities to enhance service delivery and client satisfaction.
* Collaboration & Documentation: Work closely with internal teams and vendors to resolve complex issues. Maintain accurate documentation of incidents, changes, and resolutions. Create knowledge base articles for recurring issues.
* Fluency in English and Spanish (written and verbal).
* 2+ years of experience in an MSP environment.
* Hands-on experience with Salesforce or similar ticketing platforms.
* Strong troubleshooting capabilities.
* Excellent communication skills.
