Job Title: Application Service Manager Location: Campinas, São Paulo, Brazil (Hybrid – 2 Days Onsite per Week) Employment Type: Full Time About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Key Responsibilities: • Manage the full lifecycle of enterprise applications—including deployment, monitoring, incident response, maintenance, and decommissioning. • Define, track, and govern KPIs and SLAs to ensure business continuity, system reliability, and customer satisfaction. • Ensure all applications comply with global IT policies, security standards, data protection regulations, and audit readiness requirements. • Oversee daily operations, guiding ASM providers and internal teams to ensure timely resolution of incidents and service requests. • Lead governance routines such as system health checks, post-mortems, and capacity reviews. • Maintain dashboards, documentation, and performance reporting for transparency and accountability. • Partner with Function Tower teams early in the project lifecycle to ensure operational readiness, compliance, and stability before go-live. • Support DevOps practices, automation, and continuous improvement to enhance deployment reliability and monitoring. • Ensure continuous observability using tools like dashboards, alerts, logs, and trend analysis to detect issues proactively. • Act as the primary interface with external vendors—monitoring KPIs, managing escalations, and negotiating contract improvements. • Own the OPEX budget for assigned applications, including tracking, forecasting, and cost optimization (cloud, licensing, automation). • Oversee controlled deployment of releases, patches, and upgrades and ensure change management processes are followed. • Collaborate with Product Owners, Business Leads, and Regional IT teams to align priorities and address operational pain points. • Act as the IT Operations representative in global initiatives, ensuring systems are scalable, stable, and maintainable. • Facilitate cross-zone collaboration to promote best practices and consistent service delivery. Must Have Skills: ? 5–7 years in IT Operations or Application Management in large enterprise environments ? Strong ITIL experience (Incident, Problem, Change, Service Management) ? Proven experience managing enterprise applications, vendors, and service contracts ? Experience with SLAs, KPIs, governance, and service delivery performance ? Hands-on experience with monitoring tools (Datadog, Grafana, etc.) ? Experience with ticketing systems such as ServiceNow ? Understanding of Azure, Microsoft ecosystem, SAP, Power Platform, Dataverse ? Knowledge of databases, integrations, and cloud architecture ? Strong skills in OPEX budgeting, cost tracking, and cost optimization ? Exceptional communication and stakeholder management skills ? Ability to work across global teams, cultures, and time zones ? Advanced English (speaking, reading, writing) Apply today or share profiles at: