Job Title: IT Support Analyst
This role is ideal for individuals with strong customer service and problem-solving skills, who can work independently to provide remote computer and IT system support.
The successful candidate will be responsible for analyzing issues, formulating solutions, and providing regular updates on ticket progress. Strong technical knowledge and adaptability are essential in this position.
* Analyze complex technical issues and formulate effective solutions.
* Troubleshoot a wide range of system, application, and hardware issues.
* Provide timely updates on ticket progress to ensure transparency and trust with customers.
* Work collaboratively with internal teams to leverage knowledge and expertise.
* Utilize industry-standard tools and resources to resolve known issues efficiently.
* Stay up-to-date with the latest technology trends and advancements to enhance problem-solving capabilities.
Key Qualifications:
* Associate's Degree in Information Systems or equivalent experience required.
Desired Skills:
* Knowledge of delivering IT solutions within a corporate environment.
* Experience working in mixed Mac and Windows environments.
Additional Requirements:
1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal skills.
3. Able to work effectively in a fast-paced environment.
4. Familiarity with centrally managed computer environments.
5. Ability to learn new technologies quickly.