Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.
Main responsibilities
Coordination with SASA Account sales on matters related to the coordination and service performance of Husbandry port calls entering the area.
Manage and develop the team including evaluating the performance of the team, provide feedback, directions, support and coaching on a regular basis.
Ensure optimal resource set‑up and competence and work with the team on process compliance and continuous improvement.
Coordinate port calls for assigned customer accounts effectively including proper monitoring of the vessel and attendance to any follow‑up enquiries.
Ensure the Husbandry Centre complies with Husbandry Agency Standard Operating Procedures & Supplier Governance standard including correct use of the operating systems (WASP SMS and any other approved Husbandry application whenever applicable).
For global port calls monitor the execution of the port call and work closely with Operations to ensure that we meet customers expectations.
Ensure communication with customers is proactive, efficient and timely.
Suggest process improvements based on efficiency, productivity or cost effectiveness gains.
Gather information required to help resolve and close Final DA Settlement disputes.
Follow up complaints/non‑compliances through Improvement Potential system.
Attend business review meetings with customers as required and interact with the relevant KAMs.
Key Skills
Hyperion
Acquisition
Asset
ABAP
Basic
Activex
Employment Type : Full-Time
Experience: years
Vacancy: 1
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