Role and Responsabilities:Act as thesingle point of ownershipfor onboarding-related operational and stakeholder escalations Performroot-cause analysis, identify risks, assess impact, and drive corrective and preventive actions Collaborate closely withcross-functional teamsto ensure smooth handoffs and service stability Manage escalations end-to-end, ensuring closure within agreedSLAs Prepare and shareclear, structured status reportsand stakeholder communications Analyze complex data to supportdata-driven decisionsand continuous process improvementRequirements and Qualifications:Experience in project or operational support roles (IT preferred) Advanced English Hands-on experience supporting large-scale, complex environments Strong expertise inrisk identification, escalation handling, and mitigation planning Experience with ticketing tools such asServiceNow, Jira, or similar platforms Excellent communication skills, with the ability to engage bothtechnical and non-technical stakeholders Strong sense ofownership, accountability, and proactive problem-solving Proficiency withMS Excel, PowerPoint, and Wordfor reporting and documentationNice to have:Familiar with SAP ATLAS tool.Please submit resumé in English.