Job Description
We are seeking a highly skilled and motivated Customer Success Specialist to join our team. In this role, you will play a key part in ensuring that our users achieve maximum value from their subscription.
You will be working closely with professors at leading universities to integrate our videos into their courses, thereby enhancing teaching outcomes and student success.
* Conduct regular outreach to faculty via calls, emails, and one-on-one demos to set up JoVE integrations in courses and increase product usage.
* Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes.
* Grow engagement and usage by delivering presentations at exhibits and conferences, university seminars and workshops, and onsite customer visits.
* Strengthen subscription renewal outcomes by providing smooth implementation support and consistent usage of JoVE resources.
* Influence product decisions by communicating customer feedback to sales, product, and marketing teams.