Marketing Assistant and Lead Generation Specialist (Bilingual Portuguese – English)Location: Tatuapé, São Paulo, BrazilLanguages: Native Portuguese, advanced English (oral and written)Profile Description:Bilingual professional with experience supporting marketing teams and customer service. Their focus combines the management of regional marketing activities, events, and digital campaigns with active listening, guidance, and customer support in coordination with the Sales and Technical Support teams. Recognized for proactivity, organizational skills, and the ability to perform in multicultural environments.Main ResponsibilitiesMarketing Area:• Coordination and logistics of in-person and virtual events.• Support in managing regional campaigns.• Use of CRM tools and marketing automation platforms.Customer Support Area:• Listen and understand customer needs, directing their requests to the appropriate teams (Sales, Technical Support).• Accurately summarize inquiries after phone conversations.• Research data to avoid duplications or errors (emails, addresses, suspicious requests).• Contact customers within 24 hours and follow up until resolution within 10 business days.• Ask key questions to qualify needs (Budget, Authority, Need, Timing).• Collaborate with internal teams to ensure efficient service.• Desirable experience in CRM for customer and product classification.Skills and Requirements• Clear and effective communication in English and Portuguese.• Detail orientation and analytical skills.• Time management and ability to meet deadlines.• Experience in digital marketing, event coordination, and administrative support.• Desirable: prior experience with CRM systems.Personal ProfileProactive, empathetic, and results-oriented professional. Able to balance marketing tasks with customer support, adding value both in demand generation and in strengthening customer relationships.