Healthcare Operations Specialist
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We're seeking a skilled professional to analyze and improve healthcare operations using Salesforce Health Cloud.
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* Utilize expertise in Salesforce Business Analyst, Functional Analyst, or similar roles to drive process improvements.
* Develop strong understanding of healthcare workflows and patient engagement processes.
* Gather, document, and prioritize business and technical requirements for optimal solutions.
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Key Responsibilities
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* Act as subject matter expert for Salesforce Health Cloud, providing functional and technical support.
* Analyze business processes to identify opportunities to leverage Salesforce capabilities.
* Translate business needs into user stories, system requirements, and functional specifications.
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Bonus Points:
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* Experience with data visualization tools (e.g., Tableau, Looker, Power BI) to create clear dashboards and reports.
* Collaboration with cross-functional teams including patient advocates, digital health product managers, patient services managers.
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About the Role
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* Work independently with a detail-oriented mindset to ensure data integrity and compliance with healthcare regulations.
* Provide training and documentation for end users and stakeholders.
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Your Background
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* 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role.
* 1+ years of hands-on experience with Salesforce Health Cloud.