Job Description Details: SAP AMS Project Manager - Mid-Level Role Summary The SAP AMS (Application Management Services) Project Manager is responsible for day-to-day governance of SAP application support, minor enhancement projects and continuous-improvement initiatives across ECC or S/4HANA and related peripheral systems.
Acting as the single point of contact between business stakeholders, the internal AMS team and external service partners, the PM plans, monitors and controls scope, schedule, cost, quality and risk to ensure SLA compliance and business value delivery.Key Responsibilities Service & Incident Governance * Own SLA adherence, incident backlog and service metrics (MTTR, first-call resolution, etc.).
* Chair weekly/ monthly operational review meetings with business and AMS vendor.
* Drive root-cause analysis and permanent fixes for recurring issues.
Project & Enhancement Delivery * Manage multiple concurrent minor-change or enhancement projects (typically * Create and maintain project plans, effort estimates, budgets and resource allocations.
Financial & Contract Management * Control AMS run-cost, enhancement budgets and change-request spend; prepare monthly cost reports.
* Validate vendor invoices against delivered effort and contractual rates; raise purchase orders.
Stakeholder & Communication * Serve as liaison between business process owners, COE leads, Basis/Infrastructure and external partners.
* Provide concise status reporting, executive dashboards and risk/issue logs.
* Facilitate prioritization workshops and release-planning sessions.
Quality, Compliance & Risk * Enforce change-management, transport and documentation standards (e.g., ChaRM, ITIL).
* Ensure solutions conform to SOX, GDPR and internal audit requirements.
* Identify risks, maintain mitigation plans and execute contingency actions when required.
Continuous Improvement * Analyse ticket trends to propose automation, knowledge-base articles and process optimizations.
* Benchmark AMS performance against industry KPIs and initiate improvement programs.
People & Vendor Management * Lead a blended team of on-shore/off-shore analysts (5-15 FTE) and mentor junior PMs.
* Participate in vendor selection, contract renewals and performance scorecards.
Job Requirements Details: Required Qualifications & Experience Education * Bachelor"s degree in Information Systems, Computer Science, Engineering, Business or related field.
Professional Experience * 5-8 years total IT experience, with minimum 3 years managing SAP AMS or support projects.
* Hands-on exposure to at least two SAP functional areas (e.g., FI/CO, SD, MM, PP, WM, QM, SuccessFactors, BW) and integration topics (IDoc, PI/PO/CPI).
* Demonstrated success delivering multiple parallel minor-enhancement releases under tight SLAs.
Methodology & Tools * Solid knowledge of ITIL v3/v4 service management processes; ITIL Foundation certification preferred.
* Familiar with SAP Solution Manager/ChaRM, JIRA or Azure DevOps for backlog & test management.
* Working understanding of SAP Activate / ASAP / Agile (Scrum, Kanban) frameworks.
Certifications (nice-to-have) * PMP, PRINCE2 Practitioner or equivalent project-management credential.
* SAP S/4HANA certification in any functional module.
Core Competencies * Customer focus & service mindset * Strong verbal / written communication and presentation skills * Analytical thinking and data-driven decision making * Negotiation and conflict resolution * Team leadership in a multi-cultural, distributed environment * Ability to handle high-pressure situations and adapt to changing priorities Working Conditions & Other Information * Normal business hours with on-call rotation (evenings/ weekends) during critical incidents or cut-over.
* Occasional travel to regional sites or vendor delivery centers (= 20 %).
* Must be eligible to work in (country) and pass background & reference checks.
Success Measures (First 12 Months) * = 98 % critical-incident SLA compliance.
* 15 % reduction in ticket backlog through root-cause elimination.
* On-time, on-budget delivery of at least three minor-enhancement projects.
* Positive stakeholder satisfaction score (= 4/5) in quarterly survey.
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