Digital Customer Experience Strategist
As a Digital Customer Experience Strategist, you will play a pivotal role in driving customer engagement through various digital channels. Your primary responsibility will be to develop and execute strategies that enhance the overall customer experience, increase brand loyalty, and drive revenue growth.
* Key Responsibilities:
* Develop and implement digital customer engagement strategies across multiple channels, including social media, email, and mobile apps.
* Collaborate with cross-functional teams to ensure seamless integration of marketing campaigns and customer service initiatives.
* Analyze customer data and behavior to inform strategy and optimize customer experience.
* Stay up-to-date with industry trends and best practices in digital customer engagement.
Requirements:
* Bachelor's degree in Marketing, Business Administration, or related field.
* Minimum 5 years of experience in digital marketing or customer engagement.
* Proven track record of developing and executing successful digital customer engagement strategies.
* Excellent communication and project management skills.
* Familiarity with SAP Basis, SAP Applications, and IT Service Management is a plus.
What We Offer:
* Competitive compensation package.
* Opportunity to work with a dynamic team of professionals.
* Chance to develop your skills and expertise in digital customer engagement.