Overview of the Role
We are seeking a highly skilled Operations Specialist to join our team. In this role, you will be responsible for monitoring ongoing deliveries and providing assistance to delivery drivers and shippers through phone and live chat support.
About the Job
The ideal candidate will have experience in logistics, operations, call center, or customer support. They must be proficient in English and able to work based on the Eastern US time zone (EDT).
Key Responsibilities
* Monitor ongoing deliveries to ensure timely and efficient service
* Provide assistance to delivery drivers and shippers over the phone and live chat
Requirements
* Proficiency in English
* Able to work based on the Eastern US time zone (EDT)
* Experience in logistics, operations, call center, or customer support
Why Join Us
As an Operations Specialist with our company, you will have the opportunity to work in a fast-paced environment where no two days are the same. You will be part of a dedicated team that is passionate about delivering exceptional service to our customers.