*Native/Bilingual English is required for this role (read/written/spoken)
Please upload your CV Resume in English.
Monthly salary: $5,000 - $6,000 USD
Along with our partner, we are seeking a Senior IT Operations Engineer to build and lead their IT operations practice from the ground up. This is a foundational role. They will be the first hire dedicated to IT operations and will be responsible for creating the infrastructure, processes, and playbooks that will define how IT services are delivered to startup clients.
This role requires a high degree of self-direction and autonomy. They will work with cloud-native startup environments, manage relationships with third-party service providers, and serve as the technical escalation point for complex IT issues. They will also be client-facing, responsible for onboarding new clients, setting expectations, and communicating progress.
Key Responsibilities:
Build IT Operations Infrastructure
* Design and implement IT operations processes, procedures, and documentation from scratch
* Create standardized onboarding playbooks, runbooks, and configuration templates
* Establish best practices for identity and access management, device management, and security configurations
* Build a scalable foundation that can support multiple concurrent client engagements
Client Engagement & Onboarding
* Lead client onboarding for IT operations, including requirements gathering and timeline setting
* Develop and present onboarding plans that set clear expectations with clients
* Communicate technical requirements and progress to non-technical stakeholders
* Serve as the primary IT operations contact for assigned clients
Technical Operations
* Implement and manage Identity and Access Management (IAM) solutions, including SSO configurations
* Deploy and maintain Mobile Device Management (MDM) for macOS and Windows environments
* Configure and manage cloud-native tooling across client environments
* Handle escalated help desk tickets that require senior-level expertise
* Manage relationships with third-party service providers, including help desk vendors
Documentation & Process Development
* Document all configurations, processes, and procedures as they are built
* Create and maintain SOPs that enable consistent service delivery
* Develop training materials and knowledge base articles
Requirements:
Required Experience
* 6+ years of IT operations experience
* Managed Service Provider (MSP) experience is required; this is non-negotiable
* Experience with Jamf Pro or Similar MDM for macOS device management, enrollment, configuration profiles, and policy enforcement.
* Deep expertise in Identity and Access Management (IAM) and Single Sign-On (SSO) solutions
* Extensive experience with Mobile Device Management (MDM) for both macOS and Windows
* Strong background in cloud-native environments and modern SaaS tooling
* Experience working directly with customers in a client-facing capacity
Technical Skills
* Proficiency with identity providers such as Okta, Azure AD, or Google Workspace
* Hands-on experience with MDM platforms such as Jamf Pro, Intune, or Kandji
* Familiarity with cloud platforms (AWS, GCP, Azure) and cloud-native architectures
* Understanding of security best practices and how IT controls support compliance frameworks
Soft Skills
* Exceptional self-direction and ability to work autonomously with minimal supervision
* Strong communication skills, ability to translate technical concepts for non-technical audiences
* Documentation-first mindset, naturally creating SOPs and runbooks while working
* Comfortable setting and managing expectations with clients
* Ability to prioritize and manage multiple client engagements simultaneously
What We Offer:
* Opportunity to build something from the ground up and shape the direction of a growing practice
* Work with innovative, fast-growing startup clients across various industries
* Remote-first culture with flexible working arrangements
* Direct access to company leadership and influence over strategic decisions
* Growth trajectory into more senior technical roles as the practice expands
Working Hours:
This is a remote position. Candidates must be able to work during Eastern Time Zone or Pacific Time Zone business hours to ensure overlap with clients and team members.
*Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.