Hello, candidate! At Air Liquide, we value inclusion and diversity, so we are pleased to inform you that you are participating in an anonymous selection process, meaning that no personal information will be available. Your assessment will be based on your technical skills and, later, in your behavioral interview. Please fill out all fields of your application with as much detail as possible, remembering that this is essential for your assessment in the anonymous selection process. About Air Liquide Through the passion and diversity of its people, Air Liquide leverages the energy and environmental transition, healthcare changes and digitalization, and delivers greater value to all its shareholders. Join us for a stimulating experience: you will find a world of learning and development opportunities where creativity is at the heart of what we do, in an open, collaborative and respectful environment. How will you CONTRIBUTE and GROW? Fornecer suporte administrativo à atividade comercial e/ou aos clientes/pacientes, tais como: gestão de contratos, interface com organizações de clientes e interface com fontes pagadoras (Estado ou Seguros Privados/Convênios). O colaborador deve, obrigatoriamente, residir em Araraquara ou São Carlos. Principais Responsabilidades Monitorar cotações, licitações e processamento de pedidos para dar suporte à equipe de Vendas. Auxiliar a equipe de Vendas na gestão de precificação e questões relacionadas a códigos de produtos. Criar e manter análises de vendas e relatórios regulares, incluindo dashboards em PowerBI, conforme definido pelo Head de IM Commercial. Auxiliar a equipe de vendas na formulação e implementação de estratégias comerciais. Atender às consultas dos clientes de maneira ágil e adequada. Realizar chamadas para clientes atuais e potenciais em busca de oportunidades de vendas. Critérios Diferenciais Gestão de Equipe: Fornecer orientação e suporte a executivos de atendimento ao cliente (Customer Service) de nível júnior. Tomada de Decisão / Atividade: Lidar com consultas e reclamações de clientes de maior complexidade. Pode envolver-se no treinamento de novas contratações e na melhoria dos processos de atendimento ao cliente. Trabalhar em estreita colaboração com o gerente de atendimento ao cliente para garantir a fluidez das operações. ______________________________ Do you have these requirements? 1. Bachelor degree in Economics, Business, MIS, Foreign Languages. 2. 3 years experience with experience in customer service Your differences drive our performance At Air Liquide, we are committed to building a diverse and inclusive workplace, which means that, regardless of your gender identity, sexual orientation, color, age, religion, nationality or disability, we value a work environment made up of true stories, built by true people. Our processes reflect this, being diverse and free from any prejudice, therefore, we do not collect information such as date of birth, gender, marital status or full address in our selection stages. If this information is sent, it will be disregarded. We strongly believe that a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. Here you can be you