Igualdade & Oportunidade para Todos
Representando 165 nacionalidades em todo o mundo, nos orgulhamos de ser um empregador que oferece igualdade de oportunidades, comprometido em fornecer oportunidades iguais de emprego a todos os candidatos e funcionários, independentemente de raça, religião, sexo, cor, idade, nacionalidade, gravidez, orientação sexual, deficiência física ou informações genéticas, ou qualquer outra classificação protegida, de acordo com as leis federais, estaduais e/ou locais.
RESPONSIBILITIES:
Specific responsibilities include:
* Advanced English
* Design and architect the CRM solution to leverage the full capabilities of the Salesforce platform.
* Stay current with Salesforce seasonal releases; evaluate, recommend, and implement relevant new capabilities or optimizations.
* Manage sandbox environments including refresh planning, data seeding, pre/post refresh steps and reconfigurations
* Manage release and deployment activities following Salesforce DevOps best practices using Salesforce DX, and Git-based workflows
* Manage operational aspects of Saleforce.com with a focus on system configuration and deployments, standardization, data integration, data quality, and technical issue resolution
* Participate in formal governance and change/release management processes
* Proficient on building and maintaining standard and ad hoc reports and dashboards
* Ensure proper security models are in place and maintained for data access
PERSON:
* Bachelor's degree from a four-year college or university in Computer Science, Software Engineering, or a related field
* 5-7+ years of Salesforce.com Administration experience implementing/supporting Sales Cloud on Lightning for a base of at least 300 users
* Salesforce Certified Administrator, Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder
* Certified Salesforce Data Cloud Consultant & Salesforce Agentforce Specialist highly preferred
* Experience leveraging and configuring AppExchange products to develop CRM solutions
* Experience with general salesforce setup and configuration such as flows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc.
* Experience in environment maintenance tasks such as managing admin access, managing sandboxes, handling confidential data, integration configurations
* Knowledge of Data Cloud (Data 360) for unified customer data strategy. Hands-on with Einstein Analytics/CRM Analytics
* Understanding of Agentforce 360 concepts and readiness for AI-enabled service and automation
* Operational experience in non-Salesforce environments
* Experience in JIRA and GitHub
* Experience with Salesforce Backup & Restore, DocuSign CLM
* Experience in DevOps & Data Tools: Salesforce DevOps, Salesforce Inspector, Data Loader, Dataloader io, Change Sets